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Knowledge base
Ezyaccount Help
Overview
1
Overview Tab
Deposit Funds
2
How do I deposit funds from my China Union Pay card to an Ezyaccount?
How do I deposit funds to my Ezyaccount from a bank account?
Send Funds
6
How do I send funds to a Bank Account? For the 1st transaction the bank account is to be validated
How do I send funds to a Bank Account?
How do I send funds from my Ezyaccount to another Ezyaccount?
How do I send funds from my Ezyaccount to an Email Address?
How do I transfer funds to another Currency Account?
View all 6
Transactions
3
Where can I find a list of all of my Ezyaccount transactions?
How do I View/ Cancel a Pending Transfer?
How do I View/Cancel a Pending Deposit?
Currencies
5
How do I switch currency accounts in my Ezyaccount?
How do I Add a New Currency Account?
How do I change the Default Currency in my Ezyaccount?
How do I view my currency account balances?
How do I delete a currency account?
Your Profile
5
How do I edit my personal details including my email address?
How do I update my Identity Documents?
How do I change my password?
How do I view the mobile phone registered to my Ezyaccount using the EzySMS mobile App?
How do I cancel my Ezyaccount?
Ezyaccount FAQ's
Overview Tab
1
Where do I find the balance of funds held in my Ezyaccount?
Sign Up
16
As a Chinese National, what Proof of Identity documents must I supply?
What Proof of Identity Documents do I need to supply ? International - Non Chinese Nationals
How do I upload my Proof of Identity Documents?
I am having difficulty uploading my identification documents to register for an Ezyaccount.
How do I upload an additional proof of Identity document?
View all 16
Deposit Funds
29
What is a Unique Deposit Amount and why is it necessary?
Why do I have to deposit extra to my Ezyaccount and what happens to the additional money?
What bank account details do I use to deposit to my Ezyaccount?
What reference do I use when depositing money into an Ezyaccount?
Why are my deposited funds sent to an Ezybonds Bank Account?
View all 29
Send Funds
6
How long does it take to send funds between Ezyaccounts?
How does another person confirm that I have sent them money from my Ezyaccount?
Why do I receive an 'Insufficient Funds' message when I try to withdraw my account balance?
What should I do if an online purchase is complete but has not been credited to merchant account?
How long does it take for funds to arrive in my beneficiary bank account?
View all 6
Bank Accounts
10
What currency do I select when adding a bank account for validation?
How do I send a withdrawal when my Credit Union does not have a SWIFT Code?
My US bank does not have a SWIFT code. How do I enter my bank account details without completing this mandatory field
What do I do when the status of a Bank Account Validation transaction changes to Pending Validation?
Why do I receive an error message when adding a new Bank Account?
View all 10
Transactions
4
How do I reverse a transfer transaction sent to the incorrect Ezyaccount?
Can I cancel a pending 'Send to Bank Account' transaction?
How do I request the cancellation of a 'Send to Bank Account' transaction?
How do I review my Ezyaccount Transactions?
Currencies
1
What currency should I send to a bank overseas?
Your Profile
1
Your Profile Tab
Fees and Rates
3
What are the fees when I use my Ezyaccount?
What are the currency exchange rates offered by Ezybonds?
Is interest earned on funds in an Ezyaccount?
Login
6
How do I login to my Ezyaccount?
I cannot login to my Ezyaccount
How do I request my Username or Password?
How to do I request a New Security Code?
I have received my new security code and I still cannot login to my Ezyaccount.
View all 6
General
3
Does Support have a phone number I can call?
Where do I find my Ezyaccount Number?
Does Ezybonds operate in all the countries of the world?
Security
3
How do I change my security question?
What do I do if I cannot remember the answer to my security question?
As a security precaution change your password and security code regularly
EzySMS App Help
User Guide
6
What username, password and security code do I enter when registering my Ezyaccount on the EzySMS App?
Do I need to enter my full Ezyaccount login details every time I want to access the App?
I can’t remember my EzySMS App PIN?
Can I save the Ezyaccount or email address details of a member who I transfer money to regularly?
What should I do if I get a new mobile phone?
View all 6
General
17
What is the EzySMS App?
Where do I download the App?
Can the App be used on devices other than iPhone or Android mobile phones?
What operating systems does the EzySMS App work with?
What does the EzySMS App cost to download?
View all 17
Transactions
8
How will the beneficiary know if they have received a transfer of funds?
Can I view my Ezyaccount transaction history on the App?
Can I send money to someone who does not have an Ezyaccount?
What confirmation do I receive when I transfer money?
Can I view my Ezyaccount transaction history on the EzySMS app?
View all 8
Security
2
How secure is the App to use?
How do I know if the SMS I receive is from Ezybonds?
Certified Merchant Help
Payment Button Information
7
What is the Ezyaccount Payment Button?
Technical information for Ezybonds payment button installation
Where do I find the Pin Code download and Notification URL input page?
Error Message- 'Merchant Payment Processing Error - Account not setup correctly '- Technical Assistance Procedure.
Does the check out process with Ezybonds allow orders to go through when the payment process is not completed?
View all 7
Downloads
0
Notification URL
0
FAQ's
10
Can I make multiple or scheduled payments using my Ezyaccount?
As an Ezymerchant do I have to pay any fees?
Recurring Invoice/ Billing for MLM application
I am a very large organisation with many customers and wish to see our Ezyaccount funds in a bank of my choice. Can I do this?
I am a finder with a standard Ezyaccount why has an Affiliate been removed from my list?
View all 10
Login
1
How do I request my Username and Password?
Sign Up
0
Accredited Corporate Managers FAQs
General
1
Bulk Payments- Which currency account does commissions/payments get put in ?
Ezymerchants.com Documents
2
China Union Pay [EzyNetwork Overview]
ACM Guide to Introducing New Certified Merchants
Ezybonds E宝自动提款卡
用户指南
6
启动Ezycash™MasterCard®预付卡。(E宝卡)
Ezycash™MasterCard®预付卡- 重设密码
查询Ezycash™MasterCard®预付卡卡交易记录。
请求审查Ezycash™MasterCard®预付卡卡余额.
我可以在EzyBonds网站更改我的Ezycash™MasterCard®预付卡接收的地此吗
View all 6
常见问题
21
如果我的Ezycash™MasterCard®预付卡不见了(遗失或被偷了)我应该怎么做?
我可以启动多少张Ezycash™ Prepaid MasterCard E宝卡在我的EzyAccountE宝账户里?
如果我忘记了我的Ezycash™ Prepaid MasterCard预付卡我应该怎么做?
Ezycash™ Prepaid MasterCard预付卡的收费是多少?
Ezycash™MasterCard®预付卡卡里的余额每月最大的限度是多少?
View all 21
充值/ 存款入卡
7
加载我的万事达E宝借记卡需要多长时间?多快我可以使用它?
每天E宝借记卡的最大加载金额是多少?
E宝借记卡的最低加载金额是多少?
每天E宝借记卡的最多加载次数?
从Ezy E宝户口转移款项到 Ezycash E宝™预付卡
View all 7
取款/用款
8
从ATM机上提款是否有任何费用?
我是否可以从我的户口汇款到其他的户口?
POS终端的每天最大刷卡限额是多少?
从ATM上取现的最大限额?
POS终端刷卡消费每天最多几次?
View all 8
开卡
2
如何收到我E宝借记卡的PIN码(个人识别号码)?
我可以为我的E宝借记卡选择自己的PIN吗?
Community forums
Showing recent updates
ZukazBiz
Zukaz App Development
1
Zukaz Development
Posted by
Lew Reid
,
over 6 years ago
Last Reply
by Lew Reid
over 6 years ago
Ezybonds Global Payments
Quick Start
2
Ezyaccount Overview
Posted by
Julie
,
about 9 years ago
Last Reply
by Julie
about 9 years ago
Ezybonds Global Payments Help Desk
Posted by
Whitney
,
about 12 years ago
Last Reply
by Whitney
about 12 years ago
Announcements
1
Ezybonds System Announcements
Posted by
Julie
,
almost 10 years ago
Last Reply
by Julie
almost 10 years ago
Tips and Tricks
1
IMPORTANT: Always Log Out Of Your Ezyaccount
Posted by
Julie
,
about 9 years ago
Last Reply
by Julie
about 9 years ago
Accredited Corporate Manager
Announcements
4
Ezycash卡方案将被终止服务。
Posted by
Sing Ling 叶沁绫
,
over 9 years ago
Last Reply
by Sing Ling 叶沁绫
over 9 years ago
Use the National Bank for deposits into your Ezyaccount for Australian Dollars (AUD)
Posted by
Lew Reid
,
almost 12 years ago
Last Reply
by Lew Reid
almost 12 years ago
Ezybonds Support Portal Operational
Posted by
Lew Reid
,
about 12 years ago
Last Reply
by Lew Reid
about 12 years ago
See all 4 topics
Certified Merchant
Tips
1
Display your Company name for the referral Link at New Ezyaccount Registraions
Posted by
Lew Reid
,
over 11 years ago
Last Reply
by Lew Reid
over 11 years ago
Ezybonds Global Payments - Chinese
Ezybonds - privacy
0
Ezy Cash Card Distributor Forum
Announcements
0