Ezynetwork Support

User Guide 6

• What username, password and security code do I enter when registering my Ezyaccount on the EzySMS App?
• Do I need to enter my full Ezyaccount login details every time I want to access the App?
• I can’t remember my EzySMS App PIN?
• Can I save the Ezyaccount or email address details of a member who I transfer money to regularly?
• What should I do if I get a new mobile phone?

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General 17

• What is the EzySMS App?
• Where do I download the App?
• Can the App be used on devices other than iPhone or Android mobile phones?
• What operating systems does the EzySMS App work with?
• What does the EzySMS App cost to download?

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Transactions 8

• How will the beneficiary know if they have received a transfer of funds?
• Can I view my Ezyaccount transaction history on the App?
• Can I send money to someone who does not have an Ezyaccount?
• What confirmation do I receive when I transfer money?
• Can I view my Ezyaccount transaction history on the EzySMS app?

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Security 2

• How secure is the App to use?
• How do I know if the SMS I receive is from Ezybonds?